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Frequently Asked Home Care Questions

Home healthcare worker assists older woman.

At WellSpring Home Health Center, You’re Cared for Like Family

FAQs

Can’t find the answer you need? Our friendly customer service teams can help. We look forward to your call.

How do I get started with home care services?

The first step in organizing home care services is to contact our team. Our clinical team will discuss a plan of care with a referral from your primary care physician for skilled services, and we’ll come to your home to complete an assessment and talk to you about your goals for unskilled services. It’s a simple, easy, and quick process.

What is skilled or medical home care?

Skilled or medical home care follows a specific plan of care under the supervision of a physician, nurse (RN/LPN/LVN), or therapist. It covers things such as nursing care, physical therapy, speech therapy, occupational therapy, respiratory therapy, social work services, and more. Skilled medical care at home can be a safe and comfortable alternative to residing in a hospital, nursing home, or assisted living community. We’re here to help you live independently.

What is unskilled or non-medical home care?

Unskilled or non-medical home care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, mobility assistance, and transportation to medical appointments. These types of services are typically provided by personal care assistants (PCAs) and can be arranged for anywhere from a few hours to 24-hours a day. This type of home care is often sought by elderly people, new and expectant parents, individuals with disabilities, and those moving home from a medical facility.

What does being “homebound” mean in home care?

Being homebound means you’re either unable to leave home without the assistance of another person, or unable to leave without considerable and taxing effort that compromises your health.

How do you screen staff members who come into my home?

All WellSpring Home Health staff members who visit your home go through a rigorous interview and screening process, whether they’re providing skilled or unskilled services. This includes background checks, license verifications, and drug screenings. Our caregivers are regularly supervised and evaluated to ensure that you are receiving the high-quality care and attention you deserve.

Are you home care services available 24/7?

Yes! We can provide services 24 hours a day, 365 days a year, and we always have a local on-call manager available who can answer your questions after hours. This person also provides around-the-clock clinical support for your healthcare team while they are providing care in the home to ensure everything runs smoothly.